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Citizen satisfaction

Surveys about citizens' satisfaction normally address municipalities and other public institutions.
 
The objective of an investigation of citizens' satisfaction is to reflect the point of view of a section of the population on a certain subject and establish a focus on all represented points of view. An investigation of citizens' satisfaction therefore can, among other things, serve as a powerful instrument in considerations about new areas of action and changes in the future distribution of resources.

An investigation of citizens' satisfaction can be used to:

  • Identify strengths and weaknesses in the municipality
  • Focus actions towards areas that requires special emphasis
  • Identify problems that would otherwise not be represented
  • Adjust service level in accordance with citizens' wishes and needs
  • Test citizens' satisfaction with the municipality over time
  • Measure citizens' satisfaction with information in the municipality
  • Assess the effectiveness of a municipal information campaign
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FØLG MEGAFON
MEGAFON RESEARCH ANALYSE RÃ…DGIVNING | ALHAMBRAVEJ 12 | DK-1826 FREDERIKSBERG C | PHONE: +45 77 41 41 41 | E-MAIL: MEGAFON@MEGAFON.DK
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